Why Chatbots Are the Wrong Interface for Customer Experience, and What Neuto AI Does Differently
Most CX chatbots are optimized for turn-taking, not problem-solving. They are built to sustain dialogue, deflect tickets, and route users into existing workflows. That is not the same as resolving customer intent end-to-end.
What we learned building machine learning models for early stage and late stage companies
This is what we have learned from shipping systems that had to work in the real world.
Generative Engine Optimization (GEO) for Modern B2B Visibility: An Actionable Guide
How to safeguard against leaking sensitive PII data while allowing their employees to use LLM models and other 3rd party AI tools.
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